♦ Warranty period starts from date of invoice. To check your warranty period. Click Here
♦ Privileges and benefits shall be recorded upon presentation of the warranty at our service centre.
♦ If you need to return product(s) back to us for warranty purposes, please contact ecommerce@surpass.my
♦ Surpass Sdn. Bhd. reserves the right to amend the privileges, benefits, term and conditions for E-Warranty at any time without prior notice.
♦ Repair or service charges are to be borne by the customer, even within the warranty period, if:
1) The problem is caused by improper, rough or careless treatment;
2) The problem is caused by a fire or other natural calamity;
3) The problem is caused by improper repair or adjustment made by anyone other than our service centre;
4) The warranty does not cover normal wear and tear, corrosion, rust, stains, accessories (e.g. batteries, knobs, bulbs) and damages due to abuse;
5) The case, band, glass or battery is damaged or worn;
6) The warranty and proof of purchase is not presented when requesting service;
7) The date of purchase is not shown in the invoice.
♦ We accept exchanges within 14 working days for all domestic orders.
♦ Exchanges are only valid for manufacturer’s defect or other valid reasons.
♦ All items must be returned in original condition / not used / not changed in any way. The management of Surpass Sdn Bhd reserves the rights to reject any damaged or used items based on our discretion.
♦ Returns should be sent to the following address along with proof of purchase. Returns without proof of purchase will not be entertained.
Surpass Sdn Bhd
25th Floor, MENARA JKG
No. 282, JALAN RAJA LAUT,
50350 Kuala Lumpur,
Malaysia
ecommerce@surpass.my
♦ Upon returning your item to us, please email ecommerce@surpass.my with the following information:-
1. Your Name ( As per invoice )
2. Invoice Number / Order ID
3. Reason for return
♦ We will not entertain exchanges if information provided is not complete or invalid.
♦ The management of Surpass Sdn Bhd reserves the rights to reject any returns at our sole discretion shall we find any goods returned in a damaged / used condition based on our discretion.
♦ We do not accept return for items which are on clearance or sale.
♦ Strictly NO REFUND
Collected Information
We only collect the information that needed for the registration procedure at our website or when fill up the registration form on the site. The information that we gathered are voluntarily submitted by the customers to us. We collect customer’s personal information during the account registration on our site on our site.
Personal Identification Details
Your personal identification details are used to process your order of the products, customize your profile information, internal usage with legal requirements, update your status of online shopping in our site and also to update our customers with our latest news of updates/changes, promotions and events.
Confidentiality
Your personal information such as credit cards details, bank account numbers are well kept secret and confidential with us. We will never share any of your personal details to any third party. Our sites do apply appropriate security application in order to keep all the customers information safe at all time.
Changes to our Privacy Policy
Surpass Sdn Bhd have the rights to do any changes/updates Privacy Policy contents without giving prior notice to the customers. Do keep track on the Privacy Policy page on our website.
Security
Our company website do applies appropriate security application in order to prevent the leaking customers’ personal identification details from third parties, illegal disclosure and hackers. However bear in mind that any information transmitted through Internet is NOT 100% guaranteed safe and secure.
Welcome to Surpass.my. Terms and conditions stated below applies to all visitors and users of Surpass Sdn Bhd. You’re bound by these terms and conditions as long as you’re on www.surpass.my.
General
The content of terms and conditions may be change, move or delete at any time. Please note that Surpass Sdn Bhd have the rights to change the contents of the terms and conditions without any notice. Any violation of rules and regulations of these terms and conditions. Surpass Sdn Bhd will take immediate actions against the offender(s).
Site Contents & Copyrights
Unless otherwise noted, all materials, including images, illustrations, designs, icons, photographs, video clips, and written and other materials that appear as part of this Site, in other words “Contents of the Site” are copyrights, trademarks, trade dress and/or other intellectual properties owned, controlled or licensed by Surpass Sdn Bhd.
Comments and Feedbacks
All comments and feedbacks to www.surpass.com.my will be remain Surpass Sdn Bhd‘s property. User shall agree that there will be no comment(s) submitted to the www.surpass.my will violate any rights of any third party, including copyrights, trademarks, privacy of other personal or proprietary right(s). Furthermore, the user shall agree there will not be content of unlawful, abusive, or obscene material(s) submitted to the site. User will be the only one responsible for any comment’s content made.
Product Information
We cannot guarantee all actual products will be exactly the same shown on the monitor as that is depending on the user monitor.
Newsletter
User shall agree that Surpass Sdn Bhd may send newsletter regarding the latest news/products/promotions etc through email to the user.
Indemnification
The user shall agree to defend, indemnify and hold Surpass Sdn Bhd harmless from and against any and all claims, damages, costs and expenses, including attorneys’ fees, arising from or related to your use of the Site.
Link to other sites
Any access link to third party sites is at your own risk. www.surpass.my will not be related or involve to any such website if the user’s content/product(s) got damaged or loss have any connection with third party site.
Inaccuracy Information
From time to time, there may be information on www.surpass.my that contains typographical error, inaccuracies, omissions, that may relate to product description, pricing, availability and article contents. We reserve the rights to correct any errors, inaccuracies, change or edit information without prior notice to the customers. If you are not satisfy with your purchased product(s), please return it back to us with the invoice. Please check out Exchange Policy
Termination
This agreement is effective unless and until either by the customer or www.surpass.my . Customer may terminate this agreement at any time. However, www.surpass.my may also terminate the agreement with the customer without any prior notice and will be denying the access of the customer who is unable to comply the terms and conditions above.